Return Policy – Nmore
At Nmore we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our return policy below for more information about returns, exchanges, and refunds.
1. Return Eligibility
We accept returns for unopened and unused products within 30 days of the date of purchase. To qualify for a return:
The product must be in its original, sealed condition (including packaging).
The product must not have been opened, used, or tampered with in any way.
You must provide proof of purchase (order number, receipt, etc.).
Unfortunately, we are unable to accept returns or offer refunds for any opened, used, or expired products due to health and safety reasons.
2. Return Process
To initiate a return:
Contact our Customer Service team at info@nmore.us or +1 (941) 258‑2029 to request a return authorization. Please include your order number and the reason for the return.
Once your return is authorized, we will provide you with instructions on how to return the product.
Ship the product back to us using a secure, traceable shipping method to the return address provided.
Please note that customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or damaged product sent).
3. Refunds
Once we receive the returned product, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Shipping charges are non-refundable.
If the return does not meet the eligibility requirements (e.g., the product has been opened or used), the return may be rejected, and no refund will be issued.
4. Exchanges
If you would like to exchange a product for a different item, please follow the same process as a return. Once we process the return, you can place a new order for the desired product.
5. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us immediately at info@nmore.us or +1 (786) 201‑9989 within 7 days of receiving the order. We will arrange for a replacement or refund, depending on your preference.
Please provide clear photos or videos of the damaged or defective item to help expedite the process.
6. Non-Returnable Items
For health and safety reasons, the following items are not eligible for return:
Opened products
Products with damaged or tampered seals
Sale or promotional items (unless specified otherwise)
7. Canceling an Order
If you wish to cancel an order, please contact us immediately. If your order has already been processed and shipped, you will need to follow our return procedure to receive a refund. We cannot guarantee cancellation once the order has been shipped.
8. Customer Satisfaction
Your satisfaction is our priority. If you have any concerns or issues with your order, please don’t hesitate to reach out to our customer service team. We will do our best to resolve any problems and ensure a positive experience.
9. Contact Us
For any questions or assistance regarding returns, refunds, or exchanges, please contact us at:
Nmore
Email: info@nmore.us
Phone: +1 (941) 258‑2029